Last updated: July 2026
These Terms & Conditions (“Terms”) govern your use of our online self-collection ordering service (the “Service”) and any order you place through it. By placing an order, you agree to these Terms.
1. Who We Are
This Service is operated by Dommas Food Sdn. Bhd. (202501038443 (1639852-W)), an authorized franchisee of Domino’s Pizza Malaysia operating the following outlets:
- Domino’s Gunung Rapat, Ipoh, Perak
- Domino’s Seri Iskandar, Perak
- Domino’s Section 18, Ipoh, Perak
Business address: NO 45A, HALA TAMAN MERU 13, TAMAN MERU 2B, 30200, IPOH, PERAK.
Email: support@dommasfood.com
WhatsApp/Phone: +60178748845
Website: dommasfood.com
In these Terms, “we”, “us” and “our” refer to Dommas Food Sdn Bhd. “You” and “your” refer to the customer placing an order.
2. The Service
The Service allows you to order food for ONLY self-collection from one of our outlets, in areas or at times where delivery may be unavailable. When you submit an order, you select your preferred collection outlet and collection time. This is an ordering and payment facility only — it does not create any agency, partnership, or employment relationship between you and us beyond the sale of the ordered items.
3. Placing an Order
3.1 To place an order, you complete the order form, select your items and collection outlet, and pay using the available payment methods.
3.2 Your order is an offer to purchase. A contract is formed only when we confirm acceptance of your order (by email, WhatsApp, or on-screen confirmation) and payment has been successfully received.
3.3 We reserve the right to decline or cancel an order at our discretion — for example, where an item is unavailable, where the outlet cannot fulfil the order within the requested time, where we suspect fraud or error, or where the order cannot be reasonably fulfilled. If we cancel a paid order for any of these reasons, you will receive a full refund in accordance with our Refund & Cancellation Policy.
4. Prices, Processing Fee and Payment
4.1 All prices are quoted in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise.
4.2 Processing fee. A flat processing fee of RM0.50 per order applies to every order. This fee is charged uniformly, regardless of the payment method selected (online banking / FPX or card). It is a service charge that contributes to the cost of operating our online ordering and payment facility; it is not a surcharge imposed on any particular payment method. The processing fee and the full total payable are displayed to you before you confirm and pay.
4.3 Payment. Payments are processed securely through our third-party payment gateway, Billplz, which supports online banking (FPX) and card payments. We do not store your full card or banking credentials on our systems. Your order is confirmed only once payment is successfully completed and reflected in our records.
4.4 If a payment is not completed, is declined, or cannot be verified, your order will not be processed.
5. Collection
5.1 Please collect your order from the outlet you selected, at or after your chosen collection time.
5.2 We prepare food fresh to order. Please collect promptly — quality may be affected by delayed collection, and we are not responsible for any deterioration in food quality caused by late collection.
5.3 We may ask you to confirm your order reference (and, where relevant, verify your identity) at collection.
5.4 No-shows. As food is prepared fresh on your instruction, orders that are not collected are generally not eligible for a refund once preparation has begun. See our Refund & Cancellation Policy.
6. Cancellations and Refunds
Cancellations and refunds are governed by our separate Refund & Cancellation Policy, which forms part of these Terms. In summary: because food is prepared fresh to order, cancellation is only possible before preparation begins, and refund eligibility, method, and timelines depend on your payment method and the reason for the refund.
7. Privacy & Personal Data
When you place an order, we collect and process your personal data. This is a summary only — please read our full Privacy Policy for complete details. Our full Privacy Policy forms part of these Terms.
In summary:
- Data controller: Dommas Food Sdn Bhd is responsible for your personal data.
- What we collect: your name, phone number, email, order details, preferred collection outlet and time, and payment confirmation data. We do not store your full card number or online banking credentials — these are handled directly by our payment gateway.
- Why we collect it: to process and fulfil your order, confirm collection details, contact you about your order, process payments and refunds, meet legal obligations, and — only with your consent — follow up on future orders.
- Who we share it with: the relevant Domino’s outlet, and service providers who help us run the service, including Billplz (payments), Tally (order form), Brevo (email), Google (record-keeping), Cloudflare (website/security), and WhatsApp/Meta (order messaging). We never sell or rent your data.
- Storage & retention: data is stored securely and kept only as long as necessary; submissions are generally deleted after one (1) year unless we are required to keep them longer.
- Cross-border transfer: some providers store data on servers outside Malaysia, with safeguards consistent with the PDPA.
- Cookies & tracking: our website may use cookies and the Meta Pixel for functionality, analytics, and advertising.
- Your rights: under the Personal Data Protection Act 2010 (as amended) you may access or correct your data, withdraw consent, limit processing, and request data portability. To exercise these rights, contact us at support@dommasfood.com.
8. Food Safety, Allergens and Availability
7.1 Menu items and availability may change without notice and can vary by outlet.
7.2 If you have allergies or specific dietary requirements, please contact the outlet directly before ordering. We cannot guarantee that any item is free from allergens due to shared preparation environments.
9. Intellectual Property
The “Domino’s” name, logo, and related trademarks are the property of their respective owner and are used by us under franchise. Nothing in these Terms grants you any right to use those marks. All other content on our ordering site (layout, text, and design) belongs to Dommas Food Sdn Bhd or its licensors.
10. Limitation of Liability
9.1 To the extent permitted by law, our total liability arising from any order is limited to the amount you paid for that order.
9.2 We are not liable for indirect or consequential loss, or for failures caused by events outside our reasonable control (including outages of third-party services such as the payment gateway, form platform, or messaging providers).
9.3 Nothing in these Terms excludes any liability that cannot be excluded under Malaysian law.
11. Governing Law
These Terms are governed by the laws of Malaysia, and any dispute is subject to the jurisdiction of the Malaysian courts.
12. Changes to These Terms
We may update these Terms from time to time. The version in force is the one published on this page, with the “Last updated” date shown above. Continued use of the Service after changes means you accept the updated Terms.
13. Contact Us
Dommas Food Sdn Bhd
Email: support@dommasfood.com
WhatsApp/Phone:+60178748845
Address: NO 45A, HALA TAMAN MERU 13, TAMAN MERU 2B, 30200, IPOH, PERAK.